FAQ
Shipping & Delivery
Q: How long does shipping take? A: All orders are processed within 1-3 business days from our USA facility. Delivery takes 2-5 business days within the United States. You'll receive tracking information as soon as your order ships.
Q: Do you ship internationally? A: No, Currently we ship to the US only.
Q: Can I get expedited shipping? A: No, we may integrate expedited shipping in future.
Product Quality
Q: What materials are your jewelry pieces made from? A: Our necklaces are crafted from surgical steel/sterling silver/14k gold plated and built to last. Each piece comes with an adjustable chain and secure clasp. All materials are nickel-free and hypoallergenic.
Q: Will the message card fade over time? A: No! Each message card is professionally printed with fade-resistant, water-resistant materials.
Q: What if my jewelry tarnishes? A: With proper care, your jewelry will maintain its beauty for years. If you experience any quality issues within 30 days, we'll replace it free of charge.
Orders & Customization
Q: Can I personalize the message? A: Currently, we offer our carefully crafted message designs. However, we're always creating new designs!
Q: Can I cancel or change my order? A: If you need to make changes, contact us immediately at [email]. If production hasn't started, we can modify your order. Once shipped, our 30-day return policy applies.
Q: I ordered the wrong item. What should I do? A: No problem! Contact us within 30 days and we'll arrange an exchange or refund. Customer satisfaction is our priority.
Returns & Guarantees
Q: What's your return policy? A: We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, return it for a full refund—no questions asked. Items must be in original condition.
Q: What if my jewelry arrives damaged? A: We take great care in packaging, but if anything arrives damaged, contact us immediately with photos. We'll send a replacement at no cost to you.
Q: Do you offer a warranty? A: Yes! All jewelry comes with a 30-day satisfaction guarantee.
Gift Giving
Q: Does it come gift wrapped? A: No, it comes in either the standard gift box, or the Premium LED if selected in the product options.
Q: Will prices be shown on the packaging? A: No! We never include prices or receipts in shipped packages. Your gift will arrive ready to present.
Payment & Security
Q: Is my payment information secure? A: Yes! We use Shopify's secure checkout with 256-bit SSL encryption. We never store your credit card information.
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Shop.